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This privacy policy sets out how WoolGoods website (hereinafter WoolGoods/website) uses and protects any information that you give WoolGoods when you use this website. WoolGoods is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. WoolGoods may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. For the exhaustive list of cookies we collect see the List of cookies we collect section.

 

7.Privacy Policy

7.1. WoolGoods is committed to ensuring that customers’ information is secure and complying with Swedish Data Protection Act (1998:204).

7.2. By accessing WoolGoods, customer is deemed to be accepted this privacy policy.

7.3. When customer will make personal account and place an order, customer will be asked to provide certain information, such as name and email address, date of birth and bank, payment card details, mobile phone number, postal address, shopping information and purchase habits.

7.4. By providing ones personal details customer consents to WoolGoods to using the data collected in order to meet commitments to customers and to provide with the expected service.

7.5. WoolGoods shall use customers’ data for the following purposes:

7.5.1.    To administer and monitor website usage in order to analyze data and develop and improve website.

7.5.2.    To verify customer’s identity and legal age for shopping online, create and manage customer’s personal account.

7.5.3.    To process payment transactions and orders.

7.5.4.    To send text message notifications of delivery status or to contact customer in the event of any problems with the order proceeding or delivery.

7.5.5.    To send promotional emails about new products, special offers or other information which WoolGoods think customer may find interesting using email address which customer has provided.

7.6. WoolGoods will only keep data for as long as necessary to carry out services for customer or for as long as required by law. After this all personal data will be deleted.

7.7. All users of WoolGoods website may make any changes to their registered information in personal account. If customer shall wish or request to delete personal account, the customer shall contact WoolGoods via e-mail info@woolgoods.se.

7.8. Customer has a right to choose to restrict the collection or use of personal information in the following ways:

7.8.1.    whenever cusomer is asked to fill in a form on WoolGoods webssite, customer shall look for the box where customer can click to indicate that customer does not want the information to be used by anybody for direct marketing purposes;

7.8.2.    if customer has previously agreed to WoolGoods using customer’s personal information for direct marketing purposes, customer has a right to change mind at any time by emailing WoolGoods at info@woolgoods.se.  

7.9. Consumer has right to request information about the personal data WoolGoods holds about customer. In this case a reasonable small fee shall be payable. If customer data shall found as incorrect, incomplete or irrelevant, WoolGoods will promptly update, amend or remove it upon the made request. The customer shall contact WoolGoods via e-mail to info@woolgoods.se.

7.10.   WoolGoods shall not pass, disclose or sell customer’s data to third parties unless WoolGoods has customer’s permission or is required by law to do so. Data may be forwarded to third parties, like internet payment system company in connection with the payment transactions, or to delivery company in connection with the delivery of goods, however the data is only used to fulfil WoolGoods commitments to customer.

7.11.  To ensure the customer’s security WoolGoods cooperate with an authorized internet payment system company which handles the customer’s card details in secure way. By placing order on WoolGoods, customer will be asked to accept internet payment system company’s terms and conditions and submit data required by it.

7.12.  WoolGoods has taken reasonable security measures to protect customers’ data. WoolGoods shall not be liable for any loss that customer may suffer if a third party obtains unauthorised access to any data, including credit and account details provided when placing order on WoolGoods, unless this is solely due to latter’s negligence. It is customer’s liabiliy to have security software on computer.

7.13.  WoolGoods may include links to other websites. Once customer has used these links to leave WoolGoods website, customer shall note that WoolGoods does not have any control over those other websites. These third party sites have separate privacy policies. Therefore WoolGoods shall not be responsible for the protection and privacy of any information which customer will provide whilst visiting those websites and those websites are not governed by this privacy policy.

7.14.   This policy was last modified on 01.11.2013. If there will be made any changes, modification date will be updated.

7.15.    If there are any questions concerning this policy, please contact WoolGoods via e-mail to info@woolgoods.se.

 

 8. Cookies policy

8.1. Cookies are small text files that are stored on computer, phone or other web enabled device, when customer visits WoolGoods.

8.2. Cookies are used to help website users use website efficiently. They are not harmful and do not contain any confidential information. WoolGoods does not use cookies to store personal information or to disclose information to third parties.

8.3. There are two types of cookies: permanent, also called persistent and temporary, also called session or transient cookies. Permanent cookies are stored on computer’s hard drive until expire (permanent cookies are set with expiration dates) or until user deletes the cookie. Persistent cookies are used to collect identifying information about the user. Session cookies are erased when user closes web browser. The session cookies are stored in temporary memory and are not retained after the browser is closed. Session cookies do not collect information from user’s computer.

8.4. Cookies are used on WoolGoods for the following purposes:

8.4.1.   To get statistic about website visitors, purchase preferences;

8.4.2.   To store user’s choice of start page and to store customer’s details if "Remember me" selected by logging in;

8.4.3.   To store the content of users’ online shopping bag and to complete an order;

8.4.4.   To allow customer to securely sign in to personal account, so customer can use account features, such as to place an order, review order information, making payments, etc.;

8.4.5.   To record the areas of website that users have visited, products users viewed, as well as the products purchased.

8.5. By using and accessing WoolGoods website, user consents to use these cookies. Detailed list of cookies WoolGoods collects you can find in List of cookies we collect below.

8.6. The user can easily erase cookies from computer or mobile device by using internet browser. Please look help in browser toolbar menu for detailed instructions. Please note that in case of choosing to disable cookies; customer will not be able to take advantage of all WoolGoods website services.

8.7. More information about cookies can be found at www.allaboutcookies.org.

 

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.